These terms apply to all trips. By booking with us you accept these terms and conditions.
Please arrive 10-15 minutes before departure.
Upon booking you are required to provide local contact information including phone number, email and your accommodation details; in case we need to contact you prior to your booking.
SAFETY
- Your safety is very important to us. A safety briefing will be given once aboard the vessel. Into The Blue Rarotonga Charters reserves the right to ask all passengers on board to wear a lifejacket at any time. Any refusal to do so, Into The Blue Rarotonga Charters will not be held accountable for any liabilities as a result. Into The Blue Rarotonga Charters takes no responsibility for an incident arising based on a pre-existing medical condition.
- We take safety seriously and we also take fun seriously!
BOOKINGS & PAYMENT
- We are available for bookings 7 days a week.
- Deposit of 30% required at the time of booking.
- Booking cancellation fees are 20% of your deposit.
- Refunds are available if the charter is cancelled 2 weeks prior or if charters cancelled by our skipper due to weather or mechanical failure, will either be rescheduled to a time agreeable by both parties or a refund will be issued.
LOCATION OF OPERATIONS
- We operate out of two locations 1. Avatiu Harbour (North) 2. Avana Harbour (East). Into The Blue Rarotonga Charters will confirm location 48 hours prior to trip.
- This gives us more flexibility especially if the weather isn’t too good on one side of the island.
CANCELLATIONS
- Any charters cancelled by us due to weather or mechanical failure, will either be rescheduled to a time agreeable by both parties or a refund will be issued. All weather cancellations are at the captain's discretion.
- Any trips cancelled by the customer within 72 hours prior to departure will not be eligible for a refund. Any possible refund will be at Into The Blue Rarotonga Charters’s discretion.
- Failure to turn up for a booking will result in nil refund.
WEATHER
- All charters are subject to suitable weather conditions. Into The Blue Rarotonga Charters reserves the right to cancel at any given time due to unsuitable and/or unforeseen weather conditions. Weather cancellations are at the captain's discretion. If the weather looks to be unsuitable, we will contact you the night prior to your booking. We will contact you to reschedule a time agreeable by both parties. In the event that we cannot reschedule based on weather conditions, we will provide a full refund of deposit.
PRIVACY
- All details obtained from clients eg. phone numbers, email address, postal address, credit card and bank account details, are only utilised for the sole purpose of operations of Into The Blue Rarotonga Charters. These details are never sold, distributed or released to any other parties or bodies.
REFUND POLICY
- Into The Blue Rarotonga Charters has a no refund policy once the trip has departed unless otherwise stated. Should the passenger become unwell or unhappy and request to be returned to wharf, the captain will make a decision relating to a termination of a charter or returning to port to drop a customer off. In the event that no fish are caught on a charter there will be NO refund as this is a chance you take on any fishing trip.
FISH AND SHARED CATCH POLICY
- It is our goal to try our hardest and give everyone an opportunity to catch a fish. Our Captains are professional fishermen with years of experience and will always try their hardest to provide a successful charter. Into The Blue Rarotonga Charters does not guarantee that every customer will catch a fish. Fishing is a sport of chance and many variables outside our control determine the catch rate. All catch is owned by Into The Blue Rarotonga Charters. The Captain will endeavour to give each customer a generous portion of the fish caught; this is dependent on the day's catch.
DRUGS AND ALCOHOL
- Alcohol is permitted on board the boat, however it must be consumed in moderation. Any behaviour we deem inappropriate, will result in your charter being cut short and your group being returned to port. We are not liable for anything that may occur as a result of intoxication or drug use.
CUSTOMER CARE
- We promise to do our best to make your day run as smoothly as possible from your initial booking through to your day on the water. Our team will do their best to make your day safe and comfortable given the varying conditions at sea.
PERSONAL PROPERTY POLICY
- You are welcome to bring your devices (phones, drones, GoPro) to captures your memories, however this is at your own expense. We recommend getting these insured for peace of mind. Into The Blue Rarotonga Charters takes no responsibility for any damage or loss of personal items.
SOCIAL MEDIA
- Any photos or videos taken by any staff members of Into The Blue Rarotonga Charters are owned by Into The Blue Rarotonga Charters and may be posted to any of our social media channels, website, or any other marketing material including but not limited to; Brochures, posters, merchandise etc. unless explicitly asked or stated in writing by customer NOT to do so.
CHILDREN
- All children under the age of 15 are the responsibility of an accompanying adult unless otherwise arranged.
Booking with us, you agree to all Ts & Cs provided by Into The Blue Rarotonga Charters